General Conditions of Sale and Use
Schedules and contacts:
You can contact us by phone on 04 77 64 66 60 during store hours: Monday to Friday 8 a.m. to 12 p.m. / 1:30 p.m. to 5 p.m. A message service is available outside of these hours. For any special request, you can also contact us by e-mail directly from the site via the secure contact form .
Delivery :
The average time observed for deliveries in mainland France is 24 hours for packages sent by TNT. This period applies to products in stock on our premises. Within a maximum of 24 hours after your order (excluding weekends and public holidays), you will receive an email confirming availability and final delivery times.
You can inquire about product availability at any time by phone or email.
We work with different carriers for different types of services:
- TNT for parcels from 0 to 30 KG in metropolitan France, delivery in 24 hours to your home or to a parcel relay if you are absent.
- Free GLS from €150 incl. tax (delivery 48/72H)
- Colissimo de la Poste for parcels from 0 to 30 KG in Corsica, DOM-TOM and Europe. Variable time depending on your delivery area.
- Cognard France Express transport for parcels over 30 KG in France and abroad. Delay 48/72H in France. The delivery of a pallet is subject to a special procedure: an appointment is systematically requested in the delivery conditions.
- For delivery elsewhere in the world, transport is studied on a case-by-case basis.
All our shipments have a tracking number which allows us to inform you of the progress of your goods. In addition to the legal warranty for defects or hidden defects, KS Tools and Beta offer you an unlimited warranty on hand tools, except tools such as screw bits, screwdriver bits, screwdriver socket bits.
Unless otherwise specified, machines and tools with hydraulic, electric and pneumatic systems are guaranteed for 1 year. Before any return of goods, whatever it is, we kindly ask you to contact us by telephone or email. Some products are subject to specific warranty conditions. We invite you to consult them on our detailed Terms and Conditions. The port is offered to you from 150.00 € ttc of order, for the deliveries in metropolitan France and in Corsica from 0 to 30 KG. Does not apply for Corsica beyond 30 KG, DOM TOM and abroad.
Means of payment :
You can pay for your purchases by bank card thanks to our partner Crédit Mutuel, Cybermut. Payment is completely secure. No card number is stored during the transaction. You can pay by check or by bank transfer, the order being validated upon receipt of your payment. Beyond a period of 15 days without receipt of your payment, your order is automatically cancelled.
Pay for your purchases up to 4 times free of charge depending on the amount of your order:
- in 1 installment for orders from 0 to 200 €
- in 2 installments for orders from 200 €
- in 3 instalments for orders from 400 €
- in 4 instalments for orders from 600 €
- The first monthly payment will be withdrawn when ordering, the following one month apart.
- In order to validate your payment in several instalments, you will have to send us by email: identity document, credit card account rib, name of the bank and of the adviser
To read in detail our general conditions of sale, please click on the link below:
Terms of Sales :
1.1. Millmatpro.com: How to contact us?
Millmatpro.com is a SAS with a capital of €8000 registered in the trade and companies register of Roanne (42) under number 451 706 675, VAT number FR64 451 706 675.
To help you in your choice of the most more suited to your needs, or find out about our product availability, our Advisory Service is at your disposal:
By telephone on 04 77 64 66 60 from Monday to Friday, from 8 a.m. to 12 p.m. and from 1:30 p.m. to 5 p.m.
If you wish to follow the execution of your order, exercise your right of withdrawal or request the application of the guarantee of your product, our customer service is at your disposal:
By email to the address contact@millmatpro.com specifying your name (of the person who ordered), and order or invoice number.
By telephone on 04 77 64 66 60 (cost of a non-surcharged local call).
We remind you that you can also:
- Access your order online on your account which will give you access to an online follow-up of all your orders (after having mentioned your email address and your personal password
).
- Write to us at the following address: ZA les Plaines 701 rue des commerces 42120 Perreux, address of our shop.
1.2. The shop www.millmatpro.com: what information is there?
Millmatpro.com has set up and operates the www.millmatpro.com website.
The website www. millmatpro.com is presented in French. The following information is indicated in particular:
- The legal notice precisely identifying the company Millmatpro.com,
- The essential characteristics of the goods offered, as well as their price in euros, and the participation in shipping costs when it is effective, and this after identification and knowledge of your
geographical location.
- Details on how to exercise your right of withdrawal,
1.3. You: who are you to us?
You are in principle a consumer.
We are committed to doing everything we can to satisfy you, in order to build a cordial and lasting relationship of trust. Thus, our various customer services are at your entire disposal
and want to be attentive to all your comments.
By placing your order, you acknowledge that you have full legal capacity to commit to these general terms and conditions of sale.
1.4. The general conditions of sale: what do they define?
Any order you place on this site will be subject to these general conditions of sale as well as to the special conditions governing the purchase of certain associated services. These have
Millmatpro.com: the general conditions of sale for the purpose of defining the sales regime and the rights and obligations arising therefrom.
We inform you that, insofar as you order the products online, your agreement concerning the content of these general conditions of sale does not require a
handwritten signature.
We are vigilant to regularly adapt the text of the general conditions of sale.
We invite you to read the version in force on the day of your order.
To this end, you have the right to download, save and reproduce the general conditions.
The contract of sale of a good purchased on the site consists of the general conditions of sale in force at the time of the order and the order form.
1.5. Online ordering: what are the traces of the sale made?
Unless proven otherwise, our computer records, kept under reasonable security conditions, will prove the communications, orders and payments made.
We will archive purchase orders and invoices on a reliable and durable medium, which can be legally produced as proof.
On request, you can have access to it.
2.1. The conditions of the offers: the availability of the products
Our product offers and prices are valid as long as they are visible on the site, within the limits of available stocks.
For products not stocked in our warehouses, our offers are valid subject to availability from our suppliers. In this context, indications on the availability of products are provided within 24 hours after validation of your order, by email. This information coming directly from our suppliers, errors or modifications may exceptionally occur. In the event of unavailability of non-stocked products after placing your order, we will notify you by email upon receipt of the information provided by the suppliers. Unless you want a replacement solution for equivalent equipment, the orders will be kept with us as well as their possible remainders.
2.2. Product identification: the information provided
The photographs, texts, graphics, technical data sheets are for the most part taken from the documentation drawn up by the manufacturers or constructors, reproduced under their control and with
their agreement.
The photos on the millmatpro.com site cannot be binding on us and are not contractual.
If you make a purchase in order to achieve a coordinate or a compatibility with a product already in your possession, you must clearly express this need, because we could not be held
responsible for difficulty of compatibility of which we could not anticipate the causes.
2.3. The marketing of products: the conformity of offers
The products we offer comply with the legislation and standards applicable in France and Europe.
In the particular case where a package does not contain a paper notice in French, Millmatpro.com undertakes to provide you with this supplement in paper or digital form, according to our possibilities, and on request.
For any purchase with a view to export, you must check the specificity of the legislation in force in the country concerned, whether for taxes, declarations, prohibitions, etc.
Our responsibility cannot be engaged in the event of non-compliance with the legislation of the country where the product is delivered, it is your responsibility to check with the local authorities the possibilities of importing or using the products or services.
2.4. Range of offers: associated services
To adapt to your needs and offer you an offer that best meets your requirements for peace of mind and competitiveness, we are developing the marketing of
service offers with various partners.
These ancillary service offerings start with technical assistance and advice, through delivery and guarantee of proper operation.
Millmatpro.com is attentive to your suggestions to increase the range of these services.
During your visit to our site, the associated services offered are indicated by an icon, to which is attached an activatable link giving access to a description of the characteristics.
practices and specific conditions of said service. These special conditions can be printed on the description of the service, you accept their content when placing your order.
3.1. Information when ordering: information to be provided
You must verify the completeness and conformity of the information you provide to us when ordering, in particular concerning the delivery address.
We cannot be held responsible for any input errors and the resulting consequences (for example delays or delivery errors). In this context, the costs
incurred for the reshipment of the order would be at your expense. This is why it is essential that you be as precise as possible with your address and other important details (code, entry, etc.). Don't hesitate to choose a professional address where someone is always present to receive.
3.2. Anti-fraud controls: implications when ordering
In order to ensure the security of transactions and to meet the concern of the greatest number of people to prevent fraud in distance selling, we carry out random checks on the placing
of orders.
As part of a random check, we invite you by email to send proof of address and/or identity (the aim being to ensure the reality of the identity and the address: for
example a receipt EDF, a telephone bill, and an identity document as well as a front copy of the credit card which was used for the order, in order to ensure that the holder of the bank card is the one who ordered).
In the absence of proof or if the documents sent do not make it possible to ensure the identity of the author of the order and the reality of the direct debit, we would be obliged to cancel
the order to guarantee the security online transactions.
Finally, we inform you that for orders of an amount equal to or greater than €1,000.00 including tax, we ask you to send us (by email to contact@millmatpro.com or by fax to 04
77 64 68 14):
- a copy of the front and back of your identity card or passport
- a bank details
- a proof of residence
- if applicable a KBIS extract
Your order will be processed upon receipt of these elements.
4.1. Payment methods: how to pay?
To pay for your order, you have all the payment methods offered during the final validation of the order form:
- Credit card,
- Check,
- Bank transfer,
The occurrence of an unpaid amount due to fraudulent use of a credit card will result in the registration of the coordinates in connection with your order associated with this unpaid within a
payment incident file. An irregular declaration or an anomaly may also be subject to specific processing.
In accordance with the Data Protection Act of January 6, 1978, you have the right to access, rectify and oppose all your personal data at any time by writing,
In case of payment by check, it must be issued by a bank domiciled in metropolitan France.
An order paid by check will be processed upon receipt of payment, which is cashed immediately. Availability and shipping times start from the date
of registration of the means of payment.
An order paid by credit card (Visa, Carte Bleue, MasterCard and American Express) will be debited at the time of the order.
In the case of a payment in 2, 3, or 4 instalments, the first part of the amount will be debited when placing the order, the 2nd will be debited on the day of the order plus 30, then 60 days and 90 days, for the last monthly payments. These payment deadlines are granted subject to “the apparent conditions of solvency”. Millmatpro.com, can at any time, refuse the payment in several times, if the order presents problems, such as insolvency, refusal to provide supporting documents...
For information, the payments in several times are valid only for orders for a minimum amount of 200 euros in 2 installments, 400 euros in 3 installments, 600 euros in 4 installments.
A payment by credit card expiring during the instalments 2, 3 or 4 times will be debited from the balance due at the time of the last feasible instalment. It is therefore important to check the expiry date of your credit card before placing any order. Millmatpro.com will not be held responsible for the costs incurred by this advance payment.
4.2. Online payment: what security?
By validating the order form, you guarantee that you have the necessary authorizations to use the payment method you have chosen.
We certify that credit card details are encrypted using the SSL (Secure Soket Layer) protocol, and never pass unencrypted over the network. Payment is made directly to the bank, and to the Cybermut site, completely independent of Millmatpro.com.
4.3. Total payment: the principle
Payment is due in full from the time the order is placed.
The sums collected cannot be considered as a deposit.
An order will be considered settled when all the products have been shipped and you have paid in full for the payment of the products and your contribution to the shipping costs.
4.4. Incomplete payment: what effects?
We will have the right to refuse to make a delivery or to honor an order in cases where you have not fully or partially paid a previous order, or in cases where a payment dispute remains. Also, the sums collected can replenish the amounts already due in order to settle the payments in progress.
We retain full ownership of the products for sale until full collection of all sums due on the occasion of your order (including fees and taxes).
However, upon receipt of the goods, the burden of risk is transferred to you.
You must therefore ensure the proper preservation of these goods.
In the event of resale, the customer agrees to notify his seller immediately by mail, to allow him to exercise, if necessary, his right to claim the price against the third-party purchaser
and to inform the latter of the existence of a retention of title clause.
5.1. Mode of transport and Shipping costs:
The products will be delivered to you at the address that you will have indicated on the order form (only in metropolitan France, Corsica, Monaco, DOM TOM, Europe, Switzerland).
Depending on the weight and/or volume of the different products ordered, different modes of transport exist.
The company Millmatpro.com reserves the right to invoice a contribution to the shipping costs: below a certain order threshold. The participation requested is detailed and indicated before the
validation of the order, and after identification.
From 150 euros of purchase, the shipping costs are the responsibility of the seller subject to residing in metropolitan France, excluding Corsica.
5.2. Delivery times: when will your products arrive?
Products in stock at our premises can be delivered within 24/48 hours to your home for deliveries by TNT and DPD transport only.
Products delivered by pallet: making appointments with the deliverer is systematic. Millmatpro.com cannot be held responsible for a delay in delivery if the telephone numbers transmitted are
incorrect or if the recipient does not answer calls. Millmatpro.com reserves the right to invoice the costs of suffering on a pallet incumbent on an error of the recipient (for example
error on the telephone number or on the address requiring a re-delivery)
Deliveries by post type letter max and colissimo are subject to the delivery times of the post office depending on your region.
The products in replenishment are deliverable within 3 to 15 days at your home and can be reconsidered upwards or downwards according to the suppliers.
For more information on deadlines, our customer service is at your disposal by telephone on 04 77 64 66 60 or by email.
Note however that any order paid by check or bank transfer will only be processed upon receipt of the means of payment. Availability and shipping times must be recalculated from
the date of registration of this method of payment.
5.3. Late delivery: what to do?
In the event of a delay in delivery by the carriers within 5 to 10 working days following the date of dispatch mentioned in the dispatch email, we invite you to report this delay by
contacting our Customer Service by telephone or by sending an email. .
We will then contact the carrier so that an investigation can be opened.
This investigation can last up to 21 working days (for the post office) or 15 working days (for other carriers) from its opening date. If during this period, the product is found, it will be
redirected as soon as possible to your home. If, on the other hand, the product is still not located at the end of these 21 or 15 working days, the package will be considered lost.
If the goods are found, they will be forwarded as soon as possible to your home. Otherwise and after obtaining the report of loss declared by the carrier, we will reship this (these) product(s) or in the event of permanent unavailability, we will refund the sums collected according to the terms of these general conditions of sale.
It is recalled that no refund or return of the product can be made before the end of the investigation.
In the event that you assure that you have not been delivered and if after verification by us this proves to be true, we will initiate an investigation with our carrier. To do this, you must send us a handwritten letter, explaining the reason for the dispute, on which you will affix your handwritten signature.
For more information, you can consult the After-Sales Service on 04 77 64 66 60.
6.1. The person receiving the package: the care to be taken
Attention, if you entrust the reception of the product to a third party (concierge of your building, hostess at the workplace, ...) this one receives the parcel in your name and on your behalf.
He is responsible in this capacity, so you must ask him to be vigilant about following the precautions for use and remind him to take the same care with the item received as if he were the personal
recipient.
We ask you to be particularly vigilant when receiving your order about its verification (§9.2) and the observation of any anomaly. (6.3)
6.2. The initial verification: what precautions for use?
We invite you to check (or to have checked by the agent who receives) the apparent condition of the products on delivery with the delivery person. Whatever the carrier and in the presence of an apparent anomaly (damage, missing product compared to the delivery note, damaged package, broken products, ...), you must:
- Unpack the package in the presence of the delivery person,
- Register detailed handwritten reservations by having the delivery person sign next to them. The reservations made by the recipient upon delivery constitute means of proof of the existence and extent of the damage. Be sure to be precise and complete in their writing (the simple mention "subject to unpacking" is considered too general and imprecise). Don't give in to the
pressure from a delivery man who is too in a hurry.
- Inform Millmatpro.com immediately, by any means.
In the event of the slightest problem upon receipt, it is essential that you keep the items in the state in which they were delivered to you (accessories, instructions, packaging(s) and on the packaging(s) included).
If the products need to be returned, it is better to refuse the package.
Otherwise, the return will be made in accordance with the terms of article 7 below. In any event, these precautions do not preclude the benefit of legal guarantees and the exercise of the right of withdrawal.
6.3. You spot an anomaly or a theft: how to react?
As part of a delivery by post, if the package arrives open and/or damaged, you can either accept it or refuse it.
If you or your representative decide to accept the goods, you must be careful to:
- Write detailed handwritten reservations about the anomaly noted (see §6.2), and these reservations must be sent to us so that we can open an investigation and initiate compensation proceedings, if applicable.
If you or your representative prefer to refuse the goods, in addition to the "detailed handwritten reservations" to be issued, you must ask the carrier that the package be returned to us, accompanied by a "spoliation report". preventively,
In the context of a delivery made by other carriers, whether or not you accept the delivery, for any open and/or damaged package, you must issue "detailed handwritten reservations" which you will notify on the deliverer's slip and of which you will notify us by mail, as well as the carrier, within three (3) working days of delivery.
Some carriers may be required to carry out a home inspection in order to ascertain the condition of the package delivered before its removal and, if necessary, re-routing to our after-sales service, accompanied by a notification of the incident.
6.4. You notice a delivery error: what to do?
Recipient error. In the event that you receive a delivery that is not intended for you, please refuse the package as it is and immediately inform our customer service on 04 77 64 66 60
Products delivered that do not comply with the order. In the event of a non-compliant product, you can make your complaints to our customer service department:
- Either by telephone on 04 77 64 66 60 (cost of a non-surcharged local call)
- Or by email at contact@millmatpro.com
You will be asked to describe precisely the reasons justifying the non-compliance.
7.1. Effective returns management
We will make every effort to regularize the problem you encounter as soon as possible.
To guarantee a better processing of the return, the effectiveness of the diagnosis and the speed of the intervention of the manufacturers, a request for return must be made directly by indicating the reasons for return either by telephone on 04 77 64 66 60 (cost of a call non-surcharged premises), or by e-mail. We inform you that certain documents related to the package(s) may be requested from you.
You must therefore remain in possession of all the items received (including packaging) until your complaints have been fully resolved.
7.2. A complete return of the order: Documents + product
When returning, we recommend that you over-pack the original packaging of your products, because we can only take back the products returned in their entirety (accessories, warranty coupon, drivers, manuals, cover, etc.), with their original packaging, the set must be intact and in good condition.
You must accompany your return with a duplicate of the invoice.
The refund or exchange assumes that you have not damaged the product, or that you have not returned it incomplete.
8.1. The duration of the right of withdrawal: when?
We grant you a withdrawal period of 14 calendar days (individual customer only, and not professional) to return, at your expense, the products that do not suit you. This period runs from the day after receipt of the product. This period expired, you no longer have this right of withdrawal.
When this period expires on a weekend, public holiday or non-working day, it is extended until the next working day.
8.2. Exercising the right of withdrawal: how?
In order to ensure the proper management of returns, we invite you to notify our customer service beforehand of your return: by telephone on 04 77 64 66 60 or by email.
In the event of the exercise of the right of withdrawal, you can request either the reimbursement of the sums collected, or an exchange of an amount equivalent to the sums paid or, if necessary, with a bank supplement, in accordance with the legal provisions in force. This right of withdrawal is exercised without penalty. However, the costs of perfect return remain your responsibility. If you had benefited from free shipping on the order concerned, shipping costs will be deducted from the refund. You must ensure that the order for which you are withdrawing is returned complete, under the conditions of articles 7.2,
8.3. Restrictions on the right of withdrawal: The right of withdrawal and intellectual property (the case of copyable products)
Given the rules applicable to intellectual property, we remind you that copyable products, such as software, are subject to personal and specific rights of use regulating copies, public distribution and reproduction. As provided for in Article L.121-20-2 of the Consumer Code, the right of withdrawal cannot be exercised for contracts for the supply of audio or video recordings or computer software when they have been unsealed.
8.4. The effect of the right of withdrawal: what are your choices?
In the event of exercise of the right of withdrawal, we will make every effort to reimburse you within 15 days of receipt of the return. However, given the specific nature of the products sold, this period may be extended to 30 days, in particular when the product requires technical verification by our after-sales service (these products must in all cases be tested). You will then be reimbursed, by a new voucher in the event of payment by voucher, or by check or credit card credit in other cases.
9.1. The legal guarantee against lack of conformity: what does it cover?
In accordance with articles L211-4 to L211-11 of the Consumer Code, you benefit from a guarantee against defects in the conformity of products purchased on our site.
To comply with your order, the goods must correspond to the description given on our site and possess the qualities presented or present the qualities that a buyer can legitimately expect in view of the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labelling.
In this case, it is advisable to inform us in writing of the defects observed and to return the product(s) to us.
We will proceed, according to the law in force, to the exchange, the repair, or the reimbursement of the product.
In accordance with article L211-11 of the Consumer Code, the return costs will be reimbursed to you, on receipt, after the return of your product if the lack of conformity is confirmed.
9.2. Manufacturers' contractual warranties: what do they mean?
The products purchased on our site benefit from the manufacturer's warranty.
The various manufacturers' warranties are generally one year, parts and labor, except in the case of destocking products (end of series, unsold or used) whose warranty period is limited to 3 months.
However, depending on the brand of the product, some only support the spare part.
It is therefore necessary to get in touch with the manufacturer, who will be in the best position to ensure that the product is defective and to inform you of any possible repair procedures.
In the event of a breakdown during the initial warranty period, repairs will be carried out free of charge by the national network of centres, stations or technical agencies approved by the manufacturers.
If it is not possible to repair the article within the framework of the execution of the manufacturer's guarantee, an exchange or a credit note taking into account the obsolescence of the product will be offered to you.
In any case, this does not preclude the specific provisions of the legal guarantee.
To be able to benefit from the product warranty, you are asked to keep the purchase invoice. To make sure of the steps to follow concerning the after-sales service for any problem or any breakdown on a product, you can contact the customer service on 04 77 64 66 60.
The lifetime guarantee of Beta and KS Tools hand tools is subject to conditions: the products must be used within the limits of their field of application, not transformed...
Special conditions of warranty on torque wrenches: From the KS Tools brand: are guaranteed for life, however, recalibration may prove necessary for the repair and will be invoiced at the amount of the current rate. From the Béta brand: are guaranteed for one year.
9.3. The implementation of guarantees: reminder on the return process
For any guarantee, legal or contractual, the return is exercised according to the terms of article 7.
We again draw your attention to the need to attach the guarantee coupon to its return package, guarantee coupon which some manufacturers require the presence within the framework of a repair under guarantee.
We strive to reduce the downtime of the devices, which are on average 4 to 8 weeks and likely to be attributable to the constraints of the manufacturers. (exp. Time of
transport, replenishment of spare parts, ...)
9.4. Limit of contractual guarantees: how far?
We especially draw your attention to the fact that the warranty does not cover the normal wear and tear
of a product.
You are subject to an obligation of caution in the use of your products. Proof of failure caused by negligence, deterioration or improper use will render the manufacturer's warranty ineffective. (eg. All causes external to the device such as shock, lightning, oxidation, etc.) In this specific case, the product may be returned to you as is, or repaired upon acceptance and prior payment. of an estimate drawn up by the manufacturer.
It is recalled that Millmatpro.com cannot be held responsible in the event of the manufacturer's refusal to apply its guarantee for the legitimate reasons set out above. Similarly, you acknowledge that Millmatpro.com can only be held liable for material damages arising directly from the order. Intangible and indirect damages cannot be claimed.
In any case, the manufacturer's warranty and the subscription of an additional warranty do not deprive the buyer and/or the consumer of the provisions of the legal guarantees (in particular the guarantee against hidden defects or the legal guarantee of conformity).
10.1. Price calculation: what taxes?
All orders will be invoiced with all taxes included (TTC). You will only be entitled to reimbursement of the French VAT corresponding to the product(s) ordered if you meet the conditions required to benefit from a tax refund.
We reserve the right to refuse any tax refund request that does not correspond to the conditions specified in these general conditions of sale, as well as those requested by the customs services.
Any request related to the tax refund and/or intra-community VAT must be made after invoicing of the product(s) referring thereto.
10.2. You are a non-EU national: how to benefit from a tax refund?
Condition
If you reside outside the European Union and DOM TOM, the invoice is drawn up at this address of residence and you wish to benefit from a tax refund, you can request an export sales slip from our services.
The calculated price mentioned on the invoice will be inclusive of all taxes (TTC). The goods that can be zero-rated will be those that you have purchased for your personal retail needs of a tourist nature, and the amount of your purchases must be greater than or equal to €175.00 (including tax) excluding postage and/or offers. of services and/or promotional offers.
We invite you to read and check beforehand the essential conditions to benefit from the exemption from French VAT.
Formalities
You must request your export sales slip from our services, by telephone or by post.
You will need to provide certain supporting documents before we issue the tax refund form:
legible copy of both sides of an identity document (passport, residence permit, consular card, etc.), sworn statement (handwritten and identical to the model that will be communicated to you by Customer Service) and proof of home abroad. After returning the component approved by Customs within 3 months of purchase, we will be able to return to you by bank transfer the amount of VAT for the product(s) concerned. The processing time before shipment for this refund will vary between 4 and 6 weeks upon receipt of the pink flap approved by Customs.
Refusal
In the event of non-compliance with the conditions and/or formalities, we may refuse to issue the tax refund slip. The service and/or promotional offers that we are likely to offer, as well as the contributions to the shipping costs will not benefit from any possible tax refund.
10.3. You are an intra-community national: is it possible for you to recover the VAT?
If you are an individual or an entity not subject to VAT, you will have to pay the prices indicated all taxes included (TTC), participation in shipping costs included where applicable. If you are an entity subject to VAT (in particular a non-French company located in a State of the European Union) You may be exempted on presentation of your intra-community VAT number.
Attention, these conditions are likely to change regularly according to the evolutions of the tax laws in force at the time of the placing of order.
10.4. Ordering a product for use outside France: you must be careful
You must take into account the fact that, in the context of the relocation of an order or a product to a country other than metropolitan France, you remain the importer (or the intra-Community purchaser) of the products concerned.
Customs duties, local taxes, import duties, or state taxes that may be required are your responsibility.
You must inquire with the local authorities of your residence on the conditions of entry of the products ordered and you must make any corresponding declaration and/or payment with the competent bodies of the country concerned.
In addition, you must check with local authorities about the possibilities of importing or using the products or services you plan to ship.